Client Testimonials

Please take a few minutes to read what our clients say about us!

Irene Emery says

Hello, Jack and Naveen Soni:

Hello, Jack and Naveen Soni: It was very nice talking to you. You were very helpful with all of my laptop problems. I thank you for fixing all of them. I also thank you for your kindness and patience when speaking with me, as now you know that I don't know what I am doing. Howver, with your support I am confident that I will learn how to use this laptop.

Thank you and Bless you!

Debbie Henning says

Excellent tech support

Excellent tech support very friendly and knowlegable Alton.

Norman A Lee says

Great Technical Team

Just a small note, to thank you for all your fine help with my computer problems. Was working with a tech Vicky and she did a fine job on helping me with my problems.

Note: all you people I have had to help are all sharp techs and I know I am in good hands as always.
Thank you all at VNsupport

William Drucker says

Satisfactory Support

I signed up for your program on Sat. Oct 8, with 'Steve' (I assume this is his telephone name for American subscribers) and he had asked that I send in some feedback on the process I went through. And so I am doing it. I also called today because of some questions I had and spoke to 'Nick'. I can say that both experiences have been very favorable for me. Steve gave me a great deal of time and patience with my uncertainties which I appreciated. After him, he turned me over to Soni to do the fixing up of what was a quite infected computer with a couple of pages of "at risk" and "warning!" notations which surely scared me. My estimate is that the whole process took about 4 hours, so maybe I have already received my $300 worth of membership, and I still have almost 2 more years to go. I was told that everything on my computer software has been corrected which is surely comforting. Of course, time will tell if I remain very satisfied, but so far things are quite good, and the price seems very reasonable. On today's call, Nick, too, was quite helpful and patient for some questions I had. On the first day after I signed up I didn't see any improvements in my computer,such as with its speed, but today, the second, it seems to be faster. Also, I got a "Not responding" when I turned on Microsoft Word, but today it was okay. Nick did say there can be a buildup over a week or two for corrections to come on, so I shall see.

I can mention some other positive things I have already experienced about your service. My 3 calls to your 800 number have been picked up very promptly. I'm very glad you have a 24/7 service. I'm very glad you have staff whose English is not heavily accented. A significant problem I have found with these overseas service centers is that the accents can make it difficult to understand which can contribute a lot to dissatisfaction. (That the U.S. is losing out on so many things is disturbing, but that is not a topic to go into here.)

Finally, I note in your initial email giving the terms of my subscription with you, it states I will "get the best technical support for One major issue". That word, "One" (and the 'O' was capitalized, no less) did prompt me to call. Nick who told me my coverage was for as many software problems as I will have over these next 2 years with my computer and printer. Assuming he is correct, I would suggest you take out that word 'One' and substitute it with something like "as many problems as you have", and even capitalize the 'As Many'.

Okay, thank you.

Charlie says

Knowledgeable Support

Thank you for the assistance I received today by Soni on the computer problems I encountered. Very knowledgeable person.

Russ Fitzhugh says

Great Performance

I had the pleasure of working with Neeraj with issues on 2 systems. He has been working on my systems for approximately 30 + minutes.

I am retired but before I retired I used to do his job. Things sure change in a short time. He has been extremely helpful, proficient, and professional. He took the time to work both systems. When a tech takes that kind of time, he is a great asset to your organization.
Please insure that he is recognized for his performance and professionalism.

Raymond E. Smith says

Excellent Assistance

I am writing this note to thank your technician by the name of Pavan for his excellent assistance in resolving my computer problems a few days ago. He was very patient and helpful to me. Both of my computers that he worked on seem to be working fine at this time.

Lois Chase says

Excellent Support

I am very pleased with the service I am receiving from this gentlman. I am not computer sauvvy and he has had patience with me which I appreciate.

Elaine Gill says

Very Good Technician

Atul was very helpful in correcting my current problems. He was very courteous and a very good technician.
Thank You....

Ronald L. Sodoma says

Nice Team

Two gentlemen worked with me, well they did all the work and I just watched, and they were outstanding in getting everything back on track. Nick and Pavan understood the problem I was having, worked with me to solve it and then worked it all out. I am so pleased to be with this program for at least the next two years. I will be checking with them as problems come up. Thanks Nick and Pavan, nice job.

Susan Bock says

Efficient Services

On Friday, September 16, Sandy assisted me in getting my Internet Explorer to work properly. He was very efficient in getting this done and the problem is now solved.

Thank you.

Bud Shackleton says

Extremely Helpful Support

I just received considerable help in installing McAfee and in clearing up my computer by Andy and Soni. They were both extremely helpful and patient. They are both extremely competent in their fields.

Lawrence Rubino says

Outstanding Technicians

Two days ago I contacted you for assistance, not having been able to get into my internet ( Explorer and Firefox ). The tech that assisted me was outstanding both with respect to his help and patience. I understand that he is one of your senior people. I am so very glad that I recently signed up for your service.

Larry says

Good Job

I wanted to reply about the service your company has provided. I talked to Pavan today, and he was able to solve 3 or 4 problems for me - in just minutes. I have worked with your other techs at your company, and I've found that their experience level is also very impressive. I especially like the way they speak very clear English.

In the past (with other tech support companies) it has been very difficult to communicate effectively with them. That's not the case with your company. I have worked in the computer industry for well over 20 years (before the PC) and I have rarely encountered such professional phone support personnel. Good Job. I'll pass the word about your great service.

Thanks,

Kathleen says

Helpful Support

I just want to say how happy I am with the support that I received tonight. I was helped by Manoj and am so pleased with his knowledge and attitude in helping me. It has been a truly great experience. Everything that I needed help with was addressed and all is well.

Thank you so much.

Lori Hoffmann says

Supportive Team

I have been dealing with some computer issues and have had to call your support line 3 times. The individuals I dealt with were great, and worked until the problem was fixed. Thanks to all there.

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Let's Connet On
Client Testimonials
  • Irene Emery says

    Hello, Jack and Naveen Soni:

    It was very nice talking to you. You were very helpful with all of my laptop problems. I thank you for fixing all of them. I alsothank you for your kindness and patience when speaking with me, as now you know that I don't know what I am doing...Read more...

  • Debbie Henning says

    Excellent Tech Support

    Excellent tech support very friendly and knowlegable Alton...Read more...

  • Norman A Lee says

    Great Technical Team

    Just a small note, to thank you for all your fine help with my computer problems. Was working with a tech Vicky and she did a fine job on helping me with my problems...Read more...

  • William Drucker says

    Satisfactory Support

    I also called today because of some questions I had and spoke to 'Nick'. I can say that both experiences have been very favorable for me. Steve gave me a great deal of time and patience with my uncertainties which I appreciated...Read more...

  • Charlie says

    Knowledgeable Support

    Thank you for the assistance I received today by Soni on the computer problems I encountered. Very knowledgeable person...Read more...

  • Russ Fitzhugh says

    Great Performance

    I had the pleasure of working with Neeraj with issues on 2 systems. He has been working on my systems for approximately 30 + minutes.
    I am retired but before I retired I used to do his job. Things sure change in a short time....Read more...

  • Raymond E. Smith says

    Excellent Assistance

    I am writing this note to thank your technician by the name of Pavan for his excellent assistance in resolving my computer problems a few days ago. He was very patient and helpful to me. Both of my computers that he worked on seem to be working fine at this time...Read more...

  • Lois Chase says

    Excellent Support

    I am very pleased with the service I am receiving from this gentlman. I am not computer sauvvy and he has had patience with me which I appreciate...Read more...

  • Elaine Gill says

    Very Good Technician

    Atul was very helpful in correcting my current problems. He was very courteous and a very good technician.
    Thank You....Read more...

  • Ronald L. Sodoma says

    Nice Team

    Two gentlemen worked with me, well they did all the work and I just watched, and they were outstanding in getting everything back on track. Nick and Pavan understood the problem I was having, worked with me to solve it and then worked it all out...Read more...

  • Susan Bock says

    Efficient Services

    On Friday, September 16, Sandy assisted me in getting my Internet Explorer to work properly. He was very efficient in...Read more...

  • Bud Shackleton says

    Extremely Helpful Support

    I just received considerable help in installing McAfee and in clearing up my computer by Andy and Soni. They were both extremely helpful and patient...Read more...

  • Lawrence Rubino says

    Outstanding Technicians

    Two days ago I contacted you for assistance, not having been able to get into my internet ( Explorer and Firefox ). The tech that assisted me was outstanding both with respect to his help and patience...Read more...

  • Larry says

    Good Job

    I wanted to reply about the service your company has provided. I talked to Pavan today, and he was able to solve 3 or 4 problems for me - in just minutes. I have worked with your other techs at your company...Read more...

  • Kathleen says

    Helpful Support

    I just want to say how happy I am with the support that I received tonight. I was helped by Manoj and am so pleased with his knowledge and attitude in helping me...Read more...

  • Lori Hoffmann says

    Supportive Team

    I have been dealing with some computer issues and have had to call your support line 3 times. The individuals I dealt with were great, and worked until the problem was fixed...Read more...

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