We take utmost care about the packages purchased by our customers through the purchase form both online and offline. We always strive for 100% satisfaction of our customers related to the Antivirus-Help.com services. But, if some time things go wrong or in the unlikely event related to the Antivirus-Help.com services, we do have refund policy for our customers.
There are some eligibility criteria for refund of amount, which are as follows:-
You are eligible for:
• Full refund: if issue is not resolved within 7 days, for incident based plan only.
• Subscription based plan, you will be eligible for full refund if none of the issues are resolved within 15 days after registration.
• If one or more issues are resolved and customer still wants refund of his/her amount before time period defined in the agreement then partial refund will be done, after deducting the service charge on resolved issues.
You are not eligible for:
• Any refund if the cases are closed after customer’s permission.
• Refund if within a week the case gets closed.
• Refund if the issues are resolved and 60 days of subscription has passed, only partial refund will be initiated for rest of the period that remains.
• Cases which are fixed and something goes wrong on the computer due to hardware damage,however services will be continued on the existing computer or can be switched to a new computer.
Note: Antivirus-Help.com is always with you for help in different ways. We encouraged that before filing any dispute directly from bank, kindly give us a call or email so that final settlement can be done on mutual understanding.