Refund Policy

REFUND POLICY
We take utmost care about the packages purchased by our customers through the purchase form both online and offline. We always strive for 100% satisfaction of our customers related to the Antivirus-Help.com services. But, if some time things go wrong or in the unlikely event related to the Antivirus-Help.com services, we do have refund policy for our customers.
There are some eligibility criteria for refund of amount, which are as follows:-

You are eligible for:

• Full refund: if issue is not resolved within 7 days, for incident based plan only.

• Subscription based plan, you will be eligible for full refund if none of the issues are resolved within 15 days after registration.

• If one or more issues are resolved and customer still wants refund of his/her amount before time period defined in the agreement then partial refund will be done, after deducting the service charge on resolved issues.

You are not eligible for:

• Any refund if the cases are closed after customer’s permission.

• Refund if within a week the case gets closed.

• Refund if the issues are resolved and 60 days of subscription has passed, only partial refund will be initiated for rest of the period that remains.

• Cases which are fixed and something goes wrong on the computer due to hardware damage,however services will be continued on the existing computer or can be switched to a new computer.

Note: Antivirus-Help.com is always with you for help in different ways. We encouraged that before filing any dispute directly from bank, kindly give us a call or email so that final settlement can be done on mutual understanding.

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Client Testimonials
  • Irene Emery says

    Hello, Jack and Naveen Soni:

    It was very nice talking to you. You were very helpful with all of my laptop problems. I thank you for fixing all of them. I alsothank you for your kindness and patience when speaking with me, as now you know that I don't know what I am doing...Read more...

  • Debbie Henning says

    Excellent Tech Support

    Excellent tech support very friendly and knowlegable Alton...Read more...

  • Norman A Lee says

    Great Technical Team

    Just a small note, to thank you for all your fine help with my computer problems. Was working with a tech Vicky and she did a fine job on helping me with my problems...Read more...

  • William Drucker says

    Satisfactory Support

    I also called today because of some questions I had and spoke to 'Nick'. I can say that both experiences have been very favorable for me. Steve gave me a great deal of time and patience with my uncertainties which I appreciated...Read more...

  • Charlie says

    Knowledgeable Support

    Thank you for the assistance I received today by Soni on the computer problems I encountered. Very knowledgeable person...Read more...

  • Russ Fitzhugh says

    Great Performance

    I had the pleasure of working with Neeraj with issues on 2 systems. He has been working on my systems for approximately 30 + minutes.
    I am retired but before I retired I used to do his job. Things sure change in a short time....Read more...

  • Raymond E. Smith says

    Excellent Assistance

    I am writing this note to thank your technician by the name of Pavan for his excellent assistance in resolving my computer problems a few days ago. He was very patient and helpful to me. Both of my computers that he worked on seem to be working fine at this time...Read more...

  • Lois Chase says

    Excellent Support

    I am very pleased with the service I am receiving from this gentlman. I am not computer sauvvy and he has had patience with me which I appreciate...Read more...

  • Elaine Gill says

    Very Good Technician

    Atul was very helpful in correcting my current problems. He was very courteous and a very good technician.
    Thank You....Read more...

  • Ronald L. Sodoma says

    Nice Team

    Two gentlemen worked with me, well they did all the work and I just watched, and they were outstanding in getting everything back on track. Nick and Pavan understood the problem I was having, worked with me to solve it and then worked it all out...Read more...

  • Susan Bock says

    Efficient Services

    On Friday, September 16, Sandy assisted me in getting my Internet Explorer to work properly. He was very efficient in...Read more...

  • Bud Shackleton says

    Extremely Helpful Support

    I just received considerable help in installing McAfee and in clearing up my computer by Andy and Soni. They were both extremely helpful and patient...Read more...

  • Lawrence Rubino says

    Outstanding Technicians

    Two days ago I contacted you for assistance, not having been able to get into my internet ( Explorer and Firefox ). The tech that assisted me was outstanding both with respect to his help and patience...Read more...

  • Larry says

    Good Job

    I wanted to reply about the service your company has provided. I talked to Pavan today, and he was able to solve 3 or 4 problems for me - in just minutes. I have worked with your other techs at your company...Read more...

  • Kathleen says

    Helpful Support

    I just want to say how happy I am with the support that I received tonight. I was helped by Manoj and am so pleased with his knowledge and attitude in helping me...Read more...

  • Lori Hoffmann says

    Supportive Team

    I have been dealing with some computer issues and have had to call your support line 3 times. The individuals I dealt with were great, and worked until the problem was fixed...Read more...

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