The Annual Subscription Support Plans require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows:
For Annual /Small Business Plans
1. 100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan.
2. The refund policy is not applicable for per incidence plans.
3. No refund after 30 calendar days of subscribing the plan.
Refunds only are accepted, when any of the following criteria’s are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
2. The issue is out of scope for the particular plan.
3. 30 days have not passed after the issue was last worked upon by engineer.
4. There has not been a closed ticket or resolved issue in the past for unlimited plans.
1. Cooperate with the engineer: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician. Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true.
2. The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
3. You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
4. The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with engineer.
5. Software/Data Backup: You understand and agree that Toll Free: (800) 910-8694 shall under no circumstance be responsible for any lost or corrupted software or data. We strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.